Applockr (“we”, “us”, “our”) operates a SaaS platform for the app economy. The platform brings together integrated tools for security, data intelligence, monetisation to help businesses manage, secure, and grow their applications and digital offerings (the “Service”).
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have. It applies when you use the Service, visit applockr.com, or interact with us.
We are committed to protecting your privacy and only collect and process the data we need to deliver and improve the Service.
1. Personal Data We Collect
- Account & Contact Information: Name, email address, phone number, company name, job title, and billing address.
- Payment & Billing Information: Information needed to process your subscription and invoices. We use secure third-party providers (such as Stripe) and do not store full payment card numbers.
- Usage & Technical Information: IP address, browser and device details, login times, how you interact with features, and analytics on platform usage.
- Integration Information: Secure tokens or API keys for connected services, stored encrypted and used only to enable platform features.
- Support & Communication Information: Details from support requests, messages, or feedback you send us.
- Inferences: Insights drawn from your usage to help us improve the Service.
We do not intentionally collect sensitive personal data unless you voluntarily provide it.
2. How We Collect Your Data
- Directly from you, when you create an account, subscribe, use features, or contact us.
- Automatically, through cookies, server logs, and analytics tools as you use the website or Service.
- From third parties, such as services you connect to the platform or analytics partners.
3. How We Use Your Personal Data
- To create and manage your account, process payments, and provide the core features you use.
- To provide customer support and respond to your inquiries.
- To understand how the Service is being used, identify and fix issues, and develop new features.
- To keep the Service secure and prevent fraud.
- To send important service notifications and, where you have opted in, occasional updates about new capabilities or offers.
We only use your data where we have a valid legal basis, such as performing our contract with you, pursuing legitimate business interests, complying with legal obligations, or where you have given consent.
You can opt out of marketing emails at any time by clicking the unsubscribe link in any message we send.
4. Sharing and Disclosure
- With trusted service providers who help us run the Service, such as hosting providers, payment processors, or analytics tools.
- With our affiliates or in the event of a business transfer, such as a merger or acquisition.
- When required by law, for example responding to valid court orders or regulatory requests.
- With your explicit consent in other situations.
We do not sell personal data to third parties.
5. International Transfers
Some of our service providers and systems are located outside your country. When we transfer data internationally, we ensure appropriate safeguards are in place using standard approved mechanisms under applicable data protection laws.
6. Data Retention
We keep personal data only for as long as we need it for the purposes described above, usually while your account is active, plus a reasonable additional period for legal, tax, or security reasons (typically up to 6 years for billing records). Once it is no longer needed, we delete or anonymise it.
7. Your Rights
Depending on applicable laws, you may have rights regarding your personal data, including the right to access, correct, delete, or restrict how we use it. You can also object to certain processing or request a copy of your data in a portable format.
To exercise any of these rights, please contact us at privacy@applockr.com. We will respond within one month, or longer if the request is complex.
You also have the right to complain to your local data protection authority. In the UK this is the Information Commissioner’s Office (ICO).
8. Security
We use industry-standard measures, including encryption, access controls, and regular security reviews, to protect your data. However, no system is completely secure, so we encourage you to report any suspected security issues to us immediately.
9. Cookies and Tracking Technologies
We use essential cookies to make the Service work properly. Other cookies, including analytics or marketing cookies, are only used with your consent, which you can manage through our cookie banner.
10. Children’s Data
The Service is intended for business use and is not directed at children under 16. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through an in-app notice. Continued use of the Service after the changes take effect means you accept the updated policy.
Contact Us
Email: privacy@applockr.com
Write to: 6th Floor, 99 Gresham Street, London, EC2V 7NG, United Kingdom